Closet Clean Out by Wearable Collections

Frequently Asked Questions

The Basics

: Signing up is quick and free. Click on the profile icon at the top of the page, then click on the button at the bottom of the form to create your account. We’ll send you an email to verify your email address. Click on the link in that email, and you’re good to go.
: Your contact information can be updated from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Update your contact information on this page, and click “Update”
: You can update your password from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Click on “Password” on the left side of the screen

Enter your existing password and your new one

Click “Update” to save your new password
: If you have any reason to believe that your account has been compromised, please contact us right away at support@theagain.co.
: You may close your account from the “profile” section of your account:

Sign into your account by clicking on profile icon at the top of the page

After you sign in, click on the profile icon again, and select “Profile” from the menu that appears

Click on “Close Account” on the left side of the screen

Confirm that you wish to close your account

Please note that you may have to take additional steps before you can close your account, which will be described when you try to close your account.
: If you have any questions that are not answered here, please email support@theagain.co.
: The Again Co. is our technology partner. They operates this website on our behalf and assist with supporting our customers. You can learn more about them at https://www.theagain.co.

Collection

: One garbage truck full of clothes ends up in a landfill every second! That adds up to more than 92 million tons of trash each year! Sadly, nearly all of those clothes can still be used in some way. Sending us your unwanted clothes is the responsible way to dispose of them. We’ll help them stay out of landfills as long as possible.
: The weight of your shipment should not exceed 20 pounds, which is usually what can fit into a 2' x 2' x 2' box.
: In case you don't have a scale handy, here are a few examples to help you do some rough math - A t-shirt weighs about half a pound, a pair of jeans weighs about a pound, and a pair of shoes weigh a pound or two.
: You can send us any clothing and shoes you no longer need or want. Please don’t send in wet or dirty items, but otherwise we accept any condition of items including items with stains or rips.
: We sort through everything you send us to see what can be reused and what needs to be recycled or shredded. Usually about half of what we receive can be reused and will be resold in secondhand markets. The other half is not reusable and will either be recycled to become new textiles or shredded to become insulation. A very small percentage, usually less than 5%, is actual garbage and will be thrown away.
: You’ll receive your US Postal Service shipping label by email after you check out. Print out the label, securely attach it to the box, and drop it off at your local US Postal Service office. We recommend reusing existing shipping boxes whenever possible.
: Unfortunately, we are unable to return items that you send to us for any reason. If you’re not ready to permanently part with an item, do not send it to us.